Refund & Cancellation Policy
Last updated: 2026
1. Cancellation Policy
You may cancel a marketing project or retainer by providing written notice to admin@digitalventureslimited.com. Cancellation notices must be received at least 7 days before the next billing cycle or project milestone to avoid charges for that period.
2. Refund Eligibility
Refunds are considered on a case-by-case basis. Generally, fees are non-refundable once work has commenced or deliverables have been provided. If no work has been performed and the project is cancelled within 7 days of payment, a full refund may be issued minus any payment processing fees charged by Stripe, Wise, or other processors.
3. Partial Refunds
If a project is partially completed, we may issue a partial refund reflecting the value of work already performed. The amount is determined at our sole discretion based on hours invested, research completed, and deliverables produced.
4. Non-Refundable Items
The following are non-refundable: third-party tool or advertising spend, already delivered strategy documents, completed research reports, and any fees charged by payment processors.
5. How to Request a Refund
To request a refund, email us at admin@digitalventureslimited.com with your invoice number, date of payment, and reason for the request. We will review your request and respond within 10 business days.
6. Disputes
We aim to resolve any concerns directly. If you are unhappy with a deliverable, please contact us within 14 days of delivery to discuss revisions or a mutually acceptable resolution.
7. Company Information
Digital Ventures Limited
Corporation # 77470989
ROOM 1911A, UNIT F, 19/F, GOLDEN BEAR CENTRE, 66 CHAI WAN KOK STREET, TSUEN WAN, HK
Email: admin@digitalventureslimited.com